FAQs
Common Questions
We know you have many questions during this difficult time. Here are honest answers to the most common concerns families have.
Appointments & Logistics
How much notice do you need?
We understand that changes in a pet’s health can happen quickly. We try our best to accommodate same-day or next-day appointments whenever possible. However, for non-emergency situations, giving us 24–48 hours’ notice helps ensure we can secure your preferred time.
Do I need to prepare anything?
Very little. We recommend choosing a comfortable spot where your pet feels safe (a bed, sofa, or sunny rug). If your pet is still eating, feel free to have their favorite treats (even chocolate or forbidden snacks) ready to give them during the visit. We handle all medical supplies.
What are your hours?
We typically see patients Monday through Friday, with limited availability on Saturdays. Please call us at 631-371-2919 for current availability.
The Medical Process
Is the process painful?
No. Our priority is a pain-free passing. We use a two-step process. First, a sedative is given (a small pinch like a vaccine) which helps your pet fall into a deep sleep. Once they are sleeping and unaware of their surroundings, the final medication is given. They feel nothing but relaxation.
Can I be with my pet the whole time?
Absolutely. We encourage you to stay with your pet throughout the entire process. You can hold them, pet them, and be right by their side from start to finish.
Aftercare & Pricing
How much does it cost?
Our pricing is all-inclusive based on your location (travel distance) and your pet’s weight (for medication and aftercare). Because these variables differ for every family, please call or text us for an exact quote. There are never any hidden fees.
What happens to my pet afterwards?
If you choose cremation arrangements with us, Dr. Jake will respectfully transport your pet immediately following the appointment. You do not need to drive anywhere.
When do I get the ashes back?
For Private Cremation, ashes are typically returned to your home within 7–14 days.
Have a question we didn't answer?
Dr. Jake is happy to discuss any specific worries you have. No question is too small.